Should You Send an Xbox 360 for Repair with a Disc Inside? No – Remove It First

No. Remove the disc first.

Risks of Leaving Disc In

• Disc Damage: Shipping vibration + heat = scratches, cracks, warping.
• Loss: Repair center not responsible for media; discs are often discarded.
• Repair Interference: Technicians test drive mechanics; a stuck disc blocks diagnostics.
• Policy: Microsoft explicitly says "remove all media" in shipping instructions.

Correct Repair Process

1. Eject disc (if drive works). If stuck, do not force—note it on repair ticket.
2. Contact Xbox Support (support.xbox.com) for service order.
3. Use provided shipping label + box (or sturdy box with 2" padding).
4. Include only console, power brick, AV/HDMI cable. No hard drive (remove it!), no controllers, no games.

Pro Tip: Back up saves to USB/cloud before sending. Repair often = replacement unit (data lost).