This error means the launcher (Sims3Launcher.exe) doesn't recognize your GPU in its internal whitelist—not that your card can't run it. Common on GTX 900/1000/2000/3000/4000 series, RX 5000/6000/7000, and Intel Arc.
Regedit → HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sims\The Sims 3 → Create VideoCard (String) = your GPU name (e.g., "NVIDIA GeForce RTX 4070").
GRM solves 99% of "unsupported" errors. If crashes persist, check ModTheSims "Graphics Rules Maker" thread for your specific GPU.