Recovering Lost PlayStation Network Games

I cannot access your account, but here is the official recovery workflow:

1. Digital Purchases (Most Common Fix)

1. Sign in to the **same PSN Account** on your PS4/PS5/PC (PlayStation App).
2. Go to **Library → Purchased** (or "Your Collection").
3. Filter "Not Installed." Select game → **Download**.

If missing: Check **Transaction History** (Settings → Account → Payment → Transaction History) for proof of purchase. Contact Support with Order ID.

2. License Restoration (PS4/PS5)

Settings → Users & Accounts → Other → **Restore Licenses**. Fixes "Lock" icons.

3. Account Compromise / Hack

• Immediately: Secure Account → Reset Password → Enable **2FA (Authenticator App)**.
• Contact **PlayStation Support (Live Chat/Phone)**. Provide: Online ID, Email, DOB, Last 4 digits of payment method, Serial # of console.
• They can restore licenses / revoke unauthorized devices.

4. Physical Discs

Insert disc → Icon appears on Home → Install. No internet required for install (patches need net).

5. Region Mismatch

DLC must match game region (e.g., US disc = US DLC). Check disc label (CUSA-XXXXX) vs Store region.

Do not** buy "shared accounts" or "phantom accounts" selling games—these get banned.