Do You Need a Manual to Trade Games at EB Games? (No — Policy-Based)

No manual required. EB Games (GameStop AU/NZ/CA/EU) uses a trade-in policy, not a customer manual. The associate scans the barcode/disc, checks condition, and quotes value from their system.

Trade-In Requirements

• Disc/Cartridge: No deep scratches, cracks, label damage. Light surface scratches OK (resurfaced in-store).
• Case + Cover Art: Preferred; missing = reduced value (generic case provided).
• Manual/Inserts: Not required for most games. Exception: Collector's Editions, SteelBooks, games with codes (may need unused code).
• ID: Government-issued photo ID (driver's license, passport) — legal requirement for secondhand goods.
• Age: 18+ (or parent/guardian).

Value Determination

• Proprietary algorithm: market demand, stock levels, condition, platform, release date.
• Pro members (paid) get +10–20% trade credit.
• Credit issued on EB Games trade card / account — usable in-store/online.
• Cash option: 20–30% less than credit value.

Tips

• Clean discs (microfiber, radial) before bringing in.
• Check ebgames.com.au / .co.nz / .ca / .ie "Trade Values" search for estimate.
• Trade during "Double Trade Credit" / "Trade 3 Get $10 Extra" promos.
• Bring all cables/controllers for hardware trades.

Policy changes: Check website or call store before visiting.