PlayStation Store Refund Policy: Can You Get Money Back?

Refunds are possible but strictly limited. Sony's policy is **"all sales final"** with narrow exceptions. Digital goods are considered "consumed" upon download/streaming.

Qualifying Scenarios (Discretionary)

• Pre-Order Cancellation: Before release date (auto-granted if requested).
• Defective Content: Game fails to launch, corrupt data, missing advertised features (e.g., promised mode absent). Must report **within 14 days of purchase** AND **< 2 hours playtime**.
• Unauthorized Purchase: Account hacked / child bought without consent. Requires police report / bank dispute often.
• Billing Error: Double-charged, wrong currency, price mismatch.

Almost Never Granted

• Buyer's remorse ("didn't like it").
• Finished the game / played > 2 hours.
• Sale started after purchase.
• DLC/Season Pass content you "didn't use."
• Pre-load only (game not released yet — cancel pre-order instead).

How to Request

1. Go to PlayStation Support → **Live Chat** (fastest) or "Request Refund" form.
2. Provide: **Account ID, Order Number, Content Name, Reason, Evidence** (screenshots of error, crash logs).
3. Agent reviews. Decision in 24–72 hrs. If approved → refund to original payment (5–10 business days) or Wallet (instant).

Pro Tips

• **Be polite, concise, factual.** "Game crashes on startup (CE-XXXXX), playtime 12 min, purchased 3 days ago."
• **EU/UK/Australia/Brazil:** Stronger consumer laws may guarantee 14-day cooling-off for *undownloaded* content. Cite local law.
• **Third-Party Retailers:** If you bought a **code** from Amazon/GreenManGaming/CDKeys, request refund from *them* (their policy applies).

Assume **no refund**. Buy deliberately. Use wishlists, watch reviews, wait for sales.