Disc scratching on Xbox 360 Slim (S/E models) is rare but possible. The original 360 had a high failure rate due to flawed drive mechanisms (Philips/BenQ/Lite-On "Hitachi" drives). The Slim's revised drives (Lite-On DG-16D2S/D5S) improved significantly.
Overall, the Slim is reliable; user handling is the #1 factor.