Xbox 360 Won't Connect to Internet But PS3 Does: Troubleshooting

Common causes and fixes when Xbox 360 fails but PS3 connects fine:

1. Network Basics

• Restart modem/router (unplug 30 sec).
• Check for ISP outages.
• Run Network Connection Test on both consoles.

2. Xbox 360 Specifics

• Wireless: Ensure 2.4 GHz band (360 doesn't support 5 GHz). Update wireless adapter firmware.
• Wired: Try Ethernet cable to rule out Wi-Fi issues.
• NAT Type: Aim for "Open" in Network Settings.
• Firewall/Security: Temporarily disable router firewall; check Xbox Live ports (88, 3074, 53, 80) are open.
• Xbox Live Status: Verify no service alerts (though 360 Live is retired, some features persist).

3. Hardware/Software

• Update console to latest dashboard.
• Test with another network (hotspot) to isolate console vs. network.
• Wireless adapter or internal Wi-Fi board may be failing.

If stuck, contact Xbox Support with error codes and steps tried.