GameStop Pre-Owned Game Return Policy

Returning a Pre-Owned Game to GameStop

Yes, but with strict conditions:

Key Policy Points

• Window: 14 days from purchase date (receipt required).
• Condition: Must be identical to purchase state—disc/cart pristine, original case, manual, all inserts, no damage.
• Refund Type: Store credit or exchange only—no cash/card refunds for pre-owned items.
• Proof of Purchase: Receipt or PowerUp Rewards account lookup essential.

Exceptions & Tips

• Defective discs: Exchange for same title (if in stock) within 30 days.
• Online orders: Return by mail or in-store; check "My Account" for label.
• Policy varies slightly by region—call your local store to confirm.

Always inspect pre-owned games before leaving the store.