Scratched Xbox Live Redeem Code: Contact Support Immediately

If You've Damaged the Code

Scratched off the silver panel and can't read the code? Act fast:

1. Contact Xbox Support (Best Option): They may recover it via your account/purchase history. Use web chat, phone, or callback request.
2. Check Retailer Replacement Policy: Some sellers replace damaged codes with proof of purchase.
3. Contact the Code Provider: If bought from a third-party (CDKeys, etc.), reach out to their support.

What NOT to Do

• Guess the code: Too many failed attempts locks the account.
• Share the partial code: Fraud risk—someone could brute-force the remainder.

Outcome depends entirely on the retailer's or provider's policy. Microsoft Support is your most reliable path.