Nintendo DSi Insurance Claim: Will They Replace a Broken Unit?

It depends entirely on the specific terms of your insurance policy (Nintendo's official warranty extension or a third‑party plan like SquareTrade/Asurion). Nintendo's standard 1‑year warranty does not cover accidental damage.

Check Your Policy For:

• Covered Perils: Drops, liquid spills, cracked screens, button failure? Many plans cover "accidental damage from handling" (ADH).
• Deductible: Usually $25–$75 per claim.
• Replacement vs. Repair: Most plans authorize repair first; replacement (refurbished unit) only if repair cost > device value or parts unavailable.
• Claim Limits: Often 1–2 claims per 12‑month period.
• Exclusions: Cosmetic damage, loss/theft (unless specified), intentional damage, unauthorized repairs.

Steps to File a Claim

1. Locate your policy number / proof of purchase.
2. Contact the provider (Nintendo Consumer Support: 1‑800‑255‑3700, or the third‑party insurer).
3. Describe the damage honestly. They will instruct on shipping (usually you pay shipping to them; they pay return).
4. Backup save data if possible (SD card).

Without Insurance: Nintendo's official repair for DSi (long discontinued) is likely unavailable. Third‑party repair shops ($40–$80) or DIY shell/screen replacement ($15–$30 parts) are your only options.