Purchased The Walking Dead (PS3) Twice, Can't Play: Fixes

Double-purchase issues usually stem from account confusion or download failures. Follow this exact order to resolve.

1. Verify Purchase History

• On PS3: PlayStation Store → Account Management → Transaction History → List All. Look for "The Walking Dead" (Season 1, Season 2, 400 Days, Michonne).
• On Web: store.playstation.com → Account → Transaction History. Filter by date.

If you see two charges for the same SKU on the same account, contact Sony Support for a refund of the duplicate.

2. Check Download List

• PS3 Store → "Download List" (bottom left). Sort by Date. The game(s) should be there. Select → "Download".
• If missing, go to Library → Purchased → Filter "Games".

3. Common PS3-Specific Fixes

1. Activate System: Settings → Account Management → "Activate as Your Primary PS3" → Game. (Required for offline play).
2. Restore Licenses: Settings → Account Management → "Restore Licenses". Fixes "unlock" errors.
3. Check Region Match: Disc/Code region must match PSN account region (US code on US account).
4. Free Space: Need ~8-12 GB free per season on HDD.
5. Background Download: Enable Settings → System → "Background Download". Let it sit idle.

4. If Physical Disc

• Clean disc (radial, microfiber).
• Try another PS3. If it works there, your Blu-ray laser is failing (common on fat PS3s).

5. Contact Support

PlayStation Support → Chat/Phone. Have: PSN ID, Transaction IDs (from email receipts), Serial Number (back of console). Request "License Refresh" or refund for duplicate.